Account
Q: Can I save my clothing designs?
A:
Yes you are able to save and upload your designs quick and easily
through the Gallery. You can access the gallery by going to ‘My Account’
and selecting ‘Gallery’ from the sub-menu.
Shipments
Q: When can I expect shipment after I’ve placed my order?
A:
You can usually expect shipment of your order in 72 to 96 hours after
placing your order online. This may vary if we receive many orders
within a certain time frame or on special holidays. We will keep you
updated through e-mail when the status of your order has changed at all
times.
Q: How long will it take before my customers receive their order?
A:
The time your order will travel depends on if there are any holidays in
the country of origin (our country) and the country of destination
(country of your customer), but the following average shipping times
apply on orders;
Orders within Europe: 6 to 8 working days after your order is shipped.
Orders rest of the World: 10 to 14 working days after your order is shipped.
Due to the unpredictable nature of their postal services, our estimations do not apply to Australia and Russia.
Q: How can I track my order online?
A:
You can track your order online if you have added the optional
‘Tracking number’ to your order. We will send you the tracking number
through e-mail as soon as your order has been sent to the destination.
To track your order online, please visit www.track-trace.com/post . Fill
in your tracking number, click 'track with options' and click 'change
destination' once the order has entered the destination country.
Payment Information
Q: What forms of payment does support?
A:
You can pay for our merchandise by using Paypal and Moneybookers. They
both offer a quick and high quality payment service, and they offer a
large variety of benefits for their users.
Browsers
Q: What are cookies? Do I need to enable cookies on my browser?
A:
Cookie is a small amount of data that is sent to your browser from a
web site and is stored on your computer's hard drive. If your browser's
preferences allow it (most browsers are installed with cookies enabled),
each web site can send its own cookie to your browser. To protect your
privacy, cookies do not store personal information but instead use
anonymous unique identifiers. Each web site can only access the cookie
they have sent to your hard drive, not the cookies sent by other web
sites. You need to enable cookies on your browser to enjoy all the
shopping features at our website. Cookies need to be enabled on your
browser so you can add products to your shopping cart and to access your
fyves.com account information. If you share your computer with others
and you do not want them to have access to your account information, be
sure to log out before leaving your computer unattended. You can log out
by clicking on ‘log out’ in the top menu on the page.
Q: What browsers do you recommend?
A: We recommend the latest versions of Mozilla Firefox and Google Chrome for the best user experience.
Using the Design Editor
Q: How should I upload my design?
A:
You can upload your designs in .JPG and .PNG format. These files should
not exceed 10MB. Our design tool supports designs with a maximum size
of 14 x 12 inches (2100pxx1800px)
If you have any other
question feel free to contact us using our contact form at our website,
our customer service will answer you shortly within 24 hour.
